we had been charged $861 to alter the flight itinerary. The journey agency blames the AA with the large rate and AA washed their fingers.
In spite of what transpired on this situation, we hope you'll carry on to pick out American Airlines for the travel demands. We're going to work hard to make certain you get the service you assume and are worthy of.
The baggage service (which was not American Airways) called me at 2am to allow me to know they'd be bringing my bag out to my residence!!!
I wanted to Permit you recognize of An excellent young girl you've got Operating for you at Dallas-Ft. Truly worth airport. Her identify is Nyanina Kong, and he or she goes through the title of Nina.
I just concluded emailing a challenge to customer resolutions but accidentally hit a little something and my concept disappeared; did you get it?
I am standing at American airlines counter in McAllen, Tx awaiting a lodge voucher three hours immediately after landing from Flight 5783 which was redirected resulting from poor weather conditions about Queretaro.
I really strongly tend not to choose to fly with American Airways at any time all over again, their client service is Terrible!!! I used to be over a flight on Monday from Miami, Florida to Norfolk, Virginia and had to worst lay above. Why on the earth do I really need to fly to New York to return to Virginia. My battle was suppose to leave Miami International to Laguardia at 5pm. The flight was to begin boarding at 4:30pm and so they designed an announcement that their could well be a 15 moment hold off and I went into the counter to ask the representative if I had been about to make my relationship and she instructed me I will be fine. The key reason why I checked on my relationship was because my lay more than wax only fifty eight minutes. We’ll we boarded the flight so I thought I can be great to catch my connection bug that was so we sat within the airplane for over and hour whilst they set the many required to fix. They did not give any individual the possibility to try and make alternate travel which was Completely Erroneous. I used to be in Miami for my brother’s funeral because Thursday. My husband operates two occupation and he had to choose off from work Thursday, Friday and Monday from equally Careers. I also had to just take off myself. The flight sooner or later took off and I missed my connection.
There was no gate All set for us and we waited a hour in advance of just one was ready. Which was not what we expected.
Upcoming, we would like to reassure you that we value all comments. We happily share compliments with the staff who generate them. Be sure to rest assured that we will also be committed to answering every complaint we obtain, and a representative from our Division will get back to you as quickly as possible.
My relatives just traveled from Boston MA to Charlotte NC and had a Awful knowledge boarding the aircraft. Both equally my kids have disabilities and we ended up designed to board the plane very last. I'm not pleased with how your airline treats youngsters with disabilities. A policy modify really should be made.
The complete reverse is your worker Liibide (sorry I didn’t obtain the spelling of his title). I wait to simply call him a Customer Service Rep. He did help me with a few challenges I had on my outgoing flight but fundamentally was of no help whatsoever with my return flight.
I would want to make this report back to you. I was stunned that I click here for info was not able to come up with a report by cell phone. Sallianne Dale
I had been distressed because of the occasion — I'd medications in that baggage, and was most anxious about obtaining it delivered.
went towards the Dominican Republic on holiday vacation with my spouse and son on july31 til aug seventh 2015 experienced a good time until eventually the perfect time to go house, the flight leaving to the aug7th had a delay for eight hours for departing to Miami then suppose to attach and head to dulles airport.